Billing Policies

Trial Policy

MixFlip offers a 30-day free trial of our Standard Plan for all new users. If you wish to continue using MixFlip after the trial period, you will need to add a credit card to your account via the Stripe Billing Portal.

At this time, we do no offer a free trial of the Pro Plan, and switching to the Pro Plan will require a credit card and immediate payment.

Billing Policies

At this time, we only offer monthly billing plans. We will be exploring offering a yearly plan in the future.

Refund Policy

We offer a 30-day refund policy for all NEW subscriptions (e.g. after the first invoice is generated). After that, we don’t offer refunds for monthly renwals (e.g. if you’ve been a customer for a few months, you can’t refund your monthly subscription).

Cancellation Policy

All cancellations are processed at the end of the current billing cycle. If your subscription is due to be cancelled, you can still use the service until the end of the current billing cycle.

Upgrade Policy

If you have a subscription on the Standard Plan, you can upgrade to the Pro Plan at any time via the Stripe Billing Portal at a pro-rated rate. This will take effect immediately and it will give you a breakdown of the cost of the upgrade at the checkout.

Downgrade Policy

If you have a subscription on the Pro Plan, you can downgrade to the Standard Plan at any time via the Stripe Billing Portal. Please note that downgrades via the Stripe Billing Portal will take effect immediately. To schedule a downgrade at the end of your billing cycle, please contact us via the chat widget while logged into the MixFlip app dashboard.